Cancellation and Refund Policy
♣ The client understands and agrees that the total invoice amount (bill value) will include the Fusion World Visa Consultancy fee and the applicable service tax (18.00%). However, the refund would be calculated only on the Fusion World consultation fee.
♣ In the event of rejection by the Immigration and Visa Authorities, Fusion World will refund the applicable amount as stated in the agreement. The refund will be made within 60 working days after the client submits the Refund Claim Form to Fusion World Consultancy. The client has to enclose a copy of the letter of rejection from the authority to support the refund claim. If the client fails to enclose a copy of the rejection letter or rejection stamp on the client’s passport, Fusion World Consultancy will not refund the applicable refund amount. The client also has to enclose the refund request form and a copy of his or her receipt for payment made to Fusion World Consultancy. Failure to enclose these documents will make the client ineligible for the refund.
♣ The company is not liable for any delays brought about by outside services like courier services, etc. Based on external factors like these, the client cannot claim a refund of service charges.
♣ Fusion World Consultancy is not responsible for refunding any fees or other amounts or charges that have been paid to any assessing bodies, immigration authorities, embassy, consulate, or high commission in the event of the applicant not getting approval, visa, or immigration, or in the case of rejection or non-acceptance of his or her application at any stage by any authority. The registration and processing fees only include the charges for the services rendered by Fusion World Consultancy and do not include any application or assessment fees. The applicant agrees to pay the entire amount of additional fees required, as applicable, during the processing.
♣ If the applicant has paid the money through an online card service, the client hereby agrees that he or she will not withdraw or is not entitled to charge back the amount without the knowledge of Fusion World Consultancy in the case of payment made by any mode. This includes EBS, except otherwise, following the norms of refund as mentioned in the agreement and the procedure prescribed by law prevailing at that time in the State of Punjab, under the jurisdiction of Mohali.
♣ If the applicant has paid the money through credit card or net banking, he undertakes voluntarily that he will not dispute the payment or notify the designated bank for chargeback, insisting on the bank to hold or cancel the payment made to Fusion World Consultancy by the applicant. The applicant further undertakes to inform his banker that the payment made to the company is genuine and that the transaction is an exception to his request to cancel or charge back the payment in his favour, including misuse and card loss cases either by him or through anyone else. The applicant agrees to cooperate with Fusion World Consultancy in this aspect in case Fusion World Consultancy wishes to defend or represent the matter in their favour before any bank or authority.
♣ The service charges of Fusion World Consultancy have no reference to the market charges and do not have to be equal to their contemporaries, as they are contemporary only to the company standards to which the client agreed. Any claims after the registration that it was too expensive would not be entertained, and the applicant would have no right to contest the same as it was explained and expressed through all the sources of information and the client had been convinced before registering.
♣ The applicant accepts that the immigration process includes showing enough funds, if applicable, which differ from country to country and the process or category to which the applicant applies. The applicant agrees to comply with any requirements set forth by the relevant immigration or other authorities, and Fusion World Consultancy will not be liable for any refund of the service charges or a portion thereof if the applicant fails to provide such funds. The funds to be shown may range from INR 1 to 10 lakhs (the amount would increase if you are accompanied by dependents), which is agreed to by the client, and these might be required for a particular time period, which might range from 1 to 12 months tentatively and may vary. Failure to do so while applying for a visa may lead to the application being denied or not accepted. In such cases, no refund request for service charges will be entertained.
♣ In the event that the visa is rejected on the following grounds, no refund will be made:
- If the applicants fail to attend the visa interview,
- if the applicant does not comply with the requirements of the Embassy or Consulate.
- Failure of medical tests by the client or his or her family members included in the application
- Failure to provide a genuine police clearance certificate that is not less than 3 months old
- submission of fraudulent documents.
- Prior violation of any immigration or visa law by the client or any of his or her family members included in the application
- Late submission of any additional documents requested by the consulate at a later stage
- According to the company consultant’s advice, the client did not obtain the necessary IELTS or French score to meet the eligibility requirements.
- There would be no refund if the client abandoned his or her case within 3 months from the date of registration.
- (Non-communication with your process consultant for a period of 3 months shall also be deemed to be abandonment.)
♣ The application or processing fee paid to visa authorities or any other institution is the liability of the client and is not included in the service charges of Fusion World Consultancy. Fusion World Consultancy will not entertain any claim for refund in the event of rejection.
♣ The client must offer, within 30 days, each and every paper, form, and fact that will make it possible for Fusion World Consultancy to work on his documents and make them submittable before the appropriate assessing or immigration authority. The client’s inability to do the same will only suggest that no reimbursement of the advisory or consulting fee offered to Fusion World Consultancy is outstanding.
♣ The client will participate in each and every interview, as and when needed by the concerned processing visa agency, at the place mentioned by the visa agency and at his own cost, and swiftly follow each and every given order as given by the visa agency. The client’s inability to do the same will only suggest that no refund whatsoever is outstanding for any secretarial charges offered to Fusion World Consultancy.
♣ It is understood that the submission of an application for immigration is never generic, routine, or time-bound. The concerned case officer may call for additional documents as per the changing requirements of the process and may request the further submission of such additional documents to the concerned immigration authorities. Any request for a refund on these grounds will not be entertained.
♣ In the event that the immigration law changes any time after you have signed this agreement, anytime during the processing of your application, and due to this change of law, you have become ineligible to apply for the service you have signed up for and you have paid the entire amount, Fusion World Consultancy will refund a certain percent of the Fusion World Consultancy service fee paid by the client as specified in the agreement. The refund will be made within 60 working days after the client submits the Fusion World Consultancy Refund Claim Form to the company. The client will enclose with the refund request form a copy of his receipt for payment made to the company. Failure to enclose this will also make the client ineligible for the refund.
♣ In the event that you have signed up for the Fusion World Consultancy service under the installment payment option or made a part payment and the immigration law changes any time after you have signed this agreement, anytime during the processing of your application, and due to this change of law, you are now ineligible to apply for the service you have signed up for. In this case, the client will not be entitled to a refund of any fees previously paid as the first installment or any other part payment to Fusion World Consultancy.
♣ The client also understands and accepts that no refund or transfer of the Fusion World Consultancy fee to a friend or a relative will be made in the event he or she abandons his or her application or decides to drop out due to any reason during the proceedings after he or she signs up.
♣ The client also understands and accepts that no refund or adjustment of the Fusion World Consultancy fee will be made in the event he or she abandons the original service or process he or she has signed up for and decides to switch over to another service or process with Fusion World Consultancy or opts for immigration to a different country.
♣ Fusion World Consultancy has the right to terminate or withdraw its services without refunding the service fee if the applicant:
- does not submit all documents within the stipulated time from the date of his or her registration, which is normally within one month.
- tries to malign the name of the company in whatever manner, which tampers with the functioning of the business or reputation.
- doesn’t respond to the mail or calls made by the company for more than a month.
- backs out due to personal reasons.
- failure in medicals by the client or his family members included in the application form
- Failure to provide a genuine Pulice Clearance Certificate, which is not less than 3 months old,
- Failure to provide sufficient funds for settlement or maintenance by the client or his or her family members included in the application
- prior violation of any immigration or visa law by the client or any of his or her family members included in the application
- late submission of any additional documents requested by the consulate at a later stage
♣ The client will inform Fusion World Consultancy about every news item involving a change of housing or mailing address, educational or specialised credentials, a change of matrimonial position, service, or company, newly born kids, or any police or illegal case after the submission of the petition and while the processing is going on until the time of the discharge of the Permanent Resident Permit. The client’s inability to do the same will only show that no refund at all is outstanding for any advisory charges given to the immigration consultancy.
♣ The client will appear for an IELTS or French Test and achieve a minimum individual total of group in every given four appraisal factors—read, write, speak, and listen—as appropriate for him or her and as per the requirements of the Visa Issuing Authority or Assessment Body. The client thoroughly realises and concurs that his petition cannot be submitted minus the necessary IELTS or French total, and no reimbursement of the advisory, consulting, or secretarial services charges offered to Fusion World Consultancy will be outstanding or settled in a situation wherein he fails to attain the required IELTS or French total.
♣ The client shall also make certain that, if married or in any relationship acceptable to be considered dependent, the spouse or acceptable dependent(s) appears for an IELTS or French test and offers a report with a minimum score as is appropriate on the basis of the agreed service level agreement with Fusion World Consultancy. The client fully understands and concurs that his petition cannot be presented minus the needed IELTS or French points of the marital partner, even though no compensation for the advisory or consulting charges given to Fusion World Consultancy will be claimed or made in a situation wherein he fails to receive the Service Level Agreement prescribed IELTS or French total of the marital partner. The said test, together with the associated report, is necessary for the documentation of wedded clients, though the client may not ask for points for the qualifications of his partner.
♣ By signing or acknowledging the agreement to avail our services, the client cannot withdraw at any point during the process because of personal circumstances that may have changed. It is unacceptable to consider or entertain any form of settlement. As a business with heavy investments, we cannot accommodate requests for refunds once services have been provided or when any part of the process has commenced.
♣ The client will confirm to the Fusion World Consultancy that he or she is keen to use the alternative services of a global authorized assignee (embassy, consulate, language test conducting centres, health check conducting centres, etc.) and also make an additional payment for such services to the Fusion World Consultancy, as duly arranged and decided under the Service Level Agreement inked separately with the client. Any online payment will not contain fees owed to such global authorised assignees (embassy, consulate, language test conducting centres, health check conducting centres, etc.), and in each and every situation, they will not be given back.
♣ Fusion World Consultancy has not offered any sort of assurance, advice, or pledge on work assistance or job assurance following approval for a permit or landing in any given overseas country. No compensation will be claimed for any advisory, consulting, or secretarial service charges offered earlier to Fusion World Consultancy by the client on the ground that Fusion World Consultancy has been unable to offer a job guarantee abroad.
♣ In a situation where there is a clash or dispute in the matter of the payment made by the client to Fusion World Consultancy towards the Service Level Agreement duly inked with the company, the responsibility of the company—in case it arises and is outstanding, either monetary or otherwise—shall not exceed and will be restricted to the charges offered to the company as advisor, consulting, or secretarial charges as part of the duly inked Service Level Agreement.
♣ There are certain countries that have a cap system, and hence the approval of a visa, green card, or permanent residence is subject to the cap not being reached for that year. Even if the client possesses the necessary points in accordance with the country’s immigration regulations, the cap for that year may prevent him or her from receiving a visa, green card, or permanent residence. Failing to get a visa, green card, or permanent residence because of the cap limit cannot be a reason for claiming a refund, and the client fully understands the same.
♣ If your request for a refund falls under the acceptable terms and conditions of the company and the service agreement, the time taken to process such a request would be 60 working days. Refund payments will be issued as a company check. The refund check will be made payable to the person on the order form and mailed to the address indicated on the order form.
♣ The service amount written is for the full service as of the date of registration and only includes the individual application. Any assumption of extended services to family or children is at the client’s discretion, but the company will not be held responsible for these kinds of assumptions.
♣ Fusion World Consultancy is bound to maintain the confidentiality and privacy of its clients. Accordingly, Fusion World Consultancy takes reasonable steps to protect the personal information collected by Fusion World Consultancy from misuse and loss and from unauthorized access, modification, or disclosure. Fusion World Consultancy may use and disclose the client’s (and, if applicable, the client’s family’s) personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes that are related to the primary purpose, and in other circumstances authorized by the Privacy Act.
♣ In general, Fusion World Consultancy will disclose the client’s personal information for the following purposes:
- to conduct our business;
- to provide and market our services;
- to communicate with the client;
- to comply with our legal obligations; and
- to help us manage and improve our services.
♣ 100% non-refundable for changes to any embassy rule or country immigration rules.
♣ * Changes in immigration rules are unpredictable and surely depend on a country’s government’s decision. If any country has changed its immigration rules and procedures or stops accepting visa applications, Fusion World will not be liable for any refund to you.
♣ The applicant accepts that recording voices or videos on the premises of Fusion World is unauthorized. Fusion World is free to take any legal action for the unauthorized behavior of the applicant.
♣ Any fees paid to Fusion World Consultancy are for the provision of the service(s) listed on our website. Unless otherwise stated, all fees are quoted in Indian rupees. You are responsible for paying all fees and applicable taxes associated with our services using one of our accepted payment methods.
♣ Fusion World Consultancy is not a part of any government authority, organisation, or embassy. We are a private limited company, and we do not have the authority to grant you a visa of any kind. We can only assist and advise people who want to migrate or travel to their selected country. Please note that the final decision on all visa applications rests with the relevant government department in the respective country.
♣ Our agreements with clients are built on the bedrock of trust, sincerity, and security, and each option is spelled out clearly. Our terms are transparent, and there is nothing hidden.
♣ The client agrees and acknowledges that the company doesn’t suggest or force any service, product, visa, etc. and that the pronouncement of a particular service, product, visa, etc. is the client’s individual decision and cannot be at any time assumed to be a company judgment. The company markets all the products and educates all the opportunities from which the client, without any external pressure, agrees to have decided on this service, product, visa, etc.
♣ The applicant has noticed all the above provisions in detail, agrees, and continues to adhere to all the terms and conditions on signing, acknowledging, and agreeing to this agreement.
♣ Fusion World Visa Consultancy is operated and controlled in India, with its registered office in Kharar, Mohali, Punjab. The laws of the Government of India and the State Government of Punjab will govern the validity, interpretation, and performance of this Agreement.
♣ Both parties to this agreement mutually agreed to refer all disputes arising out of this contract to the arbitrator. For the resolution of any disputes that may arise or that either party to the agreement may refer to an arbitrator, the provisions of the Arbitration and Conciliation Act 1996, as amended from time to time by the government, shall apply. The jurisdiction of civil courts and all other courts is expressly barred from adjudicating disputes arising out of this contract, except for referring the dispute to an arbitrator. The fee of the arbitrator shall be paid equally by the parties to the contract, irrespective of whom they may approach for arbitration.
♣ Jurisdiction: A court with appropriate jurisdiction within the boundaries of Fusion World Visa Consultancy’s head office, i.e., the courts in Kharar, Mohali, Punjab, shall resolve disputes relating to the terms of this agreement.